AOT says the 5-6 hour bag delays at Suvarnabhumi come from Thai Airways' ground handling running short of staff, and only affect airlines that use Thai Airways for handling. Don Mueang and the other two handlers are not affected. AOT is sending its own staff and army and Thai Post help, and plans to deliver bags to homes. For a business that ships or travels on these routes, expect delays on arrivals at Suvarnabhumi and plan for them. The contract has no delay penalties, and AOT cannot fix this on its own.