Thai Airways has approved case-by-case compensation for passengers hit by flight delays, cancellations and delayed bags from heavy flooding on Sept 26-30. Claims go through its Request Flight Disruption website or the Customer Care Centre at the Vibhavadi Rangsit head office (daily, 8.30am-4pm). Little changes for a typical SME, but if your staff or customers were stranded by those flights, this is where to file. Staff and travel planners should note the airline's baggage-handling problems during the floods.