Opinion piece on Thai Airways' flood disruption at Suvarnabhumi. Runways and aircraft kept working, but about half of ground staff could not reach work, so bags piled up (around 5,600) and on-time departures collapsed. Columnist's lesson for a small business: plan for losing half your workforce in a disaster (backup staff, nearby accommodation, transport, cross-trained people) and decide early what to cut back rather than push at full capacity. Emirates' 2024 Dubai flood response is cited as an example of pausing operations to clear backlogs. Some claims, such as the handling-priority question, are unverified.
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